21. How can I change my FTP password on my Control Panel? You can certainly change your FTP password via our Control Panel. Please follow the guidelines below: 1. Please login to your Control Panel 2. Please click on the "Domain" and please click your domain 3. Please click on the "Web Hosting Settings" th... Read More
22. Can I change my Control Panel username? Please be advised that your username is associated to many things on our system, such as database, email, domain, FTP, etc. Due to its complexity, we cannot change the username without a complete Control Panel reload. If you like to reload the Contro... Read More
23. How can I restore my MS SQL database? If you like to restore your MSSQL database, you need to raise a ticket to our Support Team. Please kindly make sure you make a FULL backup of your database into .bak file format and please kindly upload/send this file to us via FTP to your folder If... Read More
24. How can I backup my MS SQL database? To back up your MS SQL database, you need to raise a ticket to our Support Team. Please kindly make sure you make advise us the database name that you want to backup and we will send it to your FTP folder.... Read More
25. I receive this error message: "Connection Times Out" when trying to FTP my files to your server. What should I do? If you experience this error message, there are several things you need to do: 1. Please make sure you enter the correct FTP credentials. 2. Please make sure that your local FTP port 21 is not blocked. 3. Please make sure you adjust your FTP connect... Read More
26. I receive this error message: "Failed to retrieve directory listing". What should I do? When you connect from your local PC to our FTP Server, you can receive this error message: "Failed to retrieve directory listing". This issue happens simply because of the fact that you are using a Passive FTP Mode. To resolve this issue, you need to... Read More
27. What is my FTP detail? Please refer to your activation email for information about your FTP detail. If you do not receive the activation email, please contact our Sales Team via our official website. Your FTP is usually in the form of http://ftp.yourDomain.com OR htt... Read More
28. How can I publish my website to your server? You can publish your website to our server in few different ways. 1. Via FTP Download FTP Client such as WSFTP, Cute FTP, FileZilla and SmartFTP. We recommend you to use SmartFTP and you can download it from www.smartftp.com. Fill in all the in... Read More
29. Can I sign up for a web hosting account without a domain name? No, you must always specify a domain name when signing up for our service. You can either purchase a new domain name or use an existing domain name that you have already owned. To purchase or to transfer a domain name, please go to http://asphos... Read More